A Strategic Hub with Global Reach
A Strategic Hub with Global Reach
We are deeply integrated into our parent company’s worldwide operations and business units. From IT and Engineering to Finance, HR and Sourcing & Procurement, as JB Poindexter & Co's Shared Service Center, we take end-to-end ownership of critical business processes while driving innovation, operational excellence, and data-led decision making. What sets us apart is our ability to create value beyond support. By enhancing digital capabilities and enabling strategic initiatives, our teams collaborate across geographies to deliver impact at scale. With a strong focus on talent, inclusivity, and continuous learning, the Shared Service Center is shaping the future of enterprise operations from the heart of India.
Our Mission & Core Values
To empower JB Poindexter & Co businesses by delivering innovative, efficient, and scalable solutions. To enhance operational excellence, drive transformative growth, and provide exceptional value through advanced technologies and a skilled, diverse workforce, always guided by collaboration and continuous improvement.
Integrity
Acting ethically and with transparency
Communication
Building alignment through open and effective dialogue
Accountability
Owning our decisions and commitments
People
Treating everyone with dignity and respect
Innovation
Creating solutions that deliver meaningful value
Equal Opportunity
Fostering a workplace where growth is based on merit, not bias
Diversity & Inclusion
Valuing different perspectives and creating space for all voices
Ethical Conduct
Upholding the highest standards in all our practices
Regulatory Compliance
Ensuring every process meets global and local standards
Join Our Team
Join a global team of 9,000+ members and be part of the Shared Service Center's journey of growth, innovation, and impact. Here, careers thrive through global exposure, continuous learning, and a culture built on collaboration, inclusivity, and excellence.
Our Leadership
John B. Poindexter
CEO & Chairman
John B. Poindexter is a decorated military veteran, successful entrepreneur and third-generation Texan who currently serves as Chief Executive Officer, Chairman and sole owner of JB Poindexter & Co.John received a Bachelor of Science degree in Business Administration, with Honors, from the University of Arkansas. Subsequently, New York University conferred upon him a Master’s degree in Business Administration and a Ph.D. in Economics and Finance. He also taught economics and finance as an Adjunct Associate Professor at Long Island University.Following his undergraduate education, John volunteered for the U.S. Army and Officer Candidate School.
Norb Markert
President & COO
Norb assumed the role of President and Chief Operating Officer of JB Poindexter & Co in January of 2021.Prior to his current role, he had served as President and Chief Operating Officer of Morgan Corporation since October 2005. He joined Morgan after a 22-year background that included several engineering, manufacturing, sales, marketing and general management assignments.Norb holds both a B.A. degree in Economics and a B.S. degree in Mechanical Engineering from the University of Rochester, an M.S. degree in Mechanical Engineering from the University of Michigan and an MBA from the University of Chicago. He is also a member of the World Presidents’ Organization.
David Nuzzo
CFO & General Counsel
David is responsible for the supervision of corporate finance, accounting and reporting, treasury functions, investor relations, tax planning and legal affairs.Before joining JBPCO, he was the Chief Financial Officer and General Counsel for SL Industries, Inc., a publicly-traded, power electronics manufacturer with operations in six countries. Previously, David held positions with a highly successful private equity fund concentrating on middle-market companies and a well-established law firm specializing in corporate/securities transactions.David holds a B.A. degree in Economics from Boston College, a J.D. degree from Emory University and an MBA from Columbia University.
Mark Arnold
Chief Information Officer & Vice President Business Systems
Mark Arnold serves as Chief Information Officer and Vice President of Business Systems for JB Poindexter & Co. He oversees global technology strategy, cybersecurity, and shared services operations, leading a team of professionals across the U.S. and India. With more than two decades of experience at Hewlett Packard Enterprise (HPE) and Hewlett-Packard Company, Mark has held multiple senior leadership roles spanning Strategy and Business Operations, Supply Chain, and Technology Services. His extensive background in enterprise technology and operations has been instrumental in driving innovation and efficiency across global functions.Mark holds an Executive MBA from the University of Houston, and a BBA in Operations Management from Texas A&M University.
Prathap Varkey
Global Vice President of Shared Services & Business Process Solutions
Prathap Varkey serves as the Global Vice President of Shared Services and Business Process Solutions at JB Poindexter & Co., bringing extensive experience in enterprise transformation across North America, Europe, and Asia-Pacific.Before joining JB Poindexter & Co., Prathap held senior leadership roles at Accenture and Equinor North America, where he led large-scale Business Process Outsourcing (BPO) and Shared Services initiatives. His leadership in operational excellence has driven transformative outcomes across Finance, HR, IT, and Supply Chain functions, delivering measurable efficiencies and performance improvements across multiple regions.Prathap holds a Master of Science in Accounting from Oklahoma City University and an MBA from Shivaji University. He has also completed an executive certification at Harvard Business School.
Santosh Pappachan
Resident Director & General Manager
Santosh Pappachan serves as the Resident Director and General Manager of JB Poindexter & Co’s Shared Service Center. He joined the organization in December 2023 to lead operations, compliance, delivery, and strategic growth for the Shared Service Centre.With over 25 years of leadership experience in global organizations and capability centers, Santosh brings deep expertise in operations, transformation, stakeholder engagement, and people management. His prior roles include leadership positions at Accenture, British Petroleum, and IBM, where he successfully led large-scale transformation and automation initiatives across multi-location teams.Santosh holds a Postgraduate degree in Financial Management and Taxation Law and a Gold Certification in Operations Management from the Indian School of Business (ISB), Hyderabad.